Refund Policy

Refund Eligibility

All purchases are final and non-refundable except where required by applicable law.

Refunds are not available for unused time, partial billing periods, changes of mind, or failure to cancel before renewal, except where required by applicable law.

Subscription Cancellations

You may cancel your subscription at any time. Cancellation stops future renewals, but does not automatically refund charges already paid for the current billing period.

After cancellation, you will continue to have access to paid features until the end of your current billing period unless your access is otherwise ended under our terms.

Billing and Access Issues

Refunds may be issued for duplicate charges, billing errors, verified inability to access the service due to a technical problem we cannot reasonably resolve, or where required by applicable consumer protection law.

If a refund is approved, access to the relevant paid features may be removed immediately.

Mandatory Consumer Rights

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

How to Contact Us

If you believe you are eligible for a refund, contact us at support@zerostudy.app with your account email address, order details, and a clear description of the issue.